FAQ - Frequently Asked Questions
I have created a recipe in the Custom Mosaic Designer and I am ready to place my order. How do I do this?
When you saved your blend the first time, you created an account for yourself. This is where you need to go now. Log in to your account and click on "Your Mosaic Designs" under the "Create" menu. This will show you all the blends you have created. Just click on a blend and you can add it to your cart.
What if I can’t wait two weeks, and I need my order expedited immediately. Is there a fee for expediting my order?
If you are in a rush, please call us at 1-866-939-1033. We will be very happy to help you. There is a $10.00 per sheet charge and we will work with you to meet your timeline. You might want to consider upgrading the UPS shipping from ground to an air shipment. There will be an additional shipping charge associated with this. You can see what this would cost by placing your order in the shopping cart and choosing your shipping option.
I have received my blend, but I don’t understand how to install this.
A blend is a hand-made mosaic. It is a piece of art that will soon be adorning where you live, work or play. It is not similar to a ceramic tile installation process; it takes a certain amount of understanding and patience to do this work well. You need the right tools and equipment (see our section on DIY Glass Tile Installation Techniques) and you need to approach this installation as the "art process" that it is. In our opinion, the best idea is to hire a professional installer. If that is possible, and he or she has questions, please encourage them to contact Susan Jablon Mosaics so we can discuss everything. If you will be doing this yourself, by all means, call me and let’s spend the time together going over everything you might want to review. The best results come from the customers who take the most time to understand what this process is and how to best achieve great results, easily and carefully.
Can glass tile be used on a floor? Will it be slippery?
Yes, mosaic glass tiles can be used on a floor, it can go anywhere that ceramic tile can go. A floor foundation must be screwed down completely and have no bounce or movement or squeaking. A cement floor is the perfect foundation for glass tile. Will it be slippery? Certainly, when wet. Wet surfaces are slippery and care must be taken, but is it slippery all on its own? No, a glass tile floor is like any normal floor.